Apache products are built to order with locally available materials. It can take 1-10 days to receive a tracking number, and 3-5 days after that to receive your package via UPS, Fedex, or USPS.
In some cases you may receive 2 tracking numbers.
In rare cases orders can take up to 2-3 weeks if there are material shortages. You will receive an email within 12 hours if this is the case.
Share details about your shipping policies, item returns, or customer service.
Yes, we ship our products all over the globe. The customer is responsible for all customs, brokerage, and import fees. Refusal of any package will result in shipping costs (initial and return costs) deducted from the refund in addition to restocking fees.
We carefully pack our packages to prevent damage in shipping. In the rare event that something arrives damaged a claim will need to be filed with the respective courier.
Once the package is in the custody of the courier it is their responsibility as we inspect everything before it leaves our facility.
We will provide whatever information is necessary to help.
Due to increasing costs we ask that you double-check the measurements of your workspace prior to purchase. We have provided dimensional information and drawings to help. We are also here to answer any questions you may have.
The buyer is responsible for all shipping and handling costs associated with shipping the item back.
Items that are eligible for return must meet all of the following requirements:
The return must be filed within 7 days of delivery
The item must be in unused and uninstalled condition.
The item must be free of defects.
If Apache concludes that the item meets the refund eligibility requirements, a refund for the original transaction amount minus both a restocking fee and the original shipping cost will be issued to the buyer depending on the situation.
All sales on items not requiring installation are subject to a 10% restocking fee. Items requiring installation are subject to a 20% restocking fee.
All cancelled orders are subject to a non-refundable 6.0% merchant transaction fee. This includes orders that are listed as out of stock unless there is an additional delay in shipping. (We are subjected to this from our payment providers even on refunded orders)
