Our products are built to order with locally available materials. This can lead to longer lead times as our products are not coming off an assembly line.
You will receive a tracking number as soon as your order is ready to ship.
It can take 1-10 days to receive a tracking number, and 3-5 days after that to receive your package via UPS.
In some rare cases items can take up to 4-6 weeks if there are material shortages as everything is built to order. You will receive an email immediately in a case like this.
Our customers' satisfaction is our number one priority.
The buyer is responsible for all returns shipping costs.
Items that are eligible for return must meet all of the following requirements:
Apache will inspect the item within 5 business days of receiving it. The buyer will be informed if it passes inspection and thus is eligible for a refund.
If Apache concludes that the item meets the refund eligibility requirements, a refund for the original transaction amount minus a 20% restocking fee will be issued to the buyer following the completion of the inspection.
All purchases are subject to a non-refundable 3% merchant transaction fee.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.